privacy policy

Radmedic Co., Ltd. (“the Company,” “we,” or “our”) recognizes that safeguarding the personal information and medical image data entrusted to us by medical institutions and patients is a core responsibility.
As a provider of remote radiology interpretation services performed by board-certified radiologists, we are committed to handling such information safely, appropriately, and in compliance with applicable Japanese laws and our internal standards.

1. Collection of Personal Information

We collect personal information by lawful and fair means after clearly indicating the purposes of use, including:

• Providing remote radiology interpretation services
• Communicating with medical institutions, partners, and related stakeholders
• Responding to inquiries submitted through our website or other communication channels

2. Purposes of Use

Personal information will be used only to the extent necessary for the following purposes:

• Delivering remote image interpretation services and diagnostic reports
• Conducting contract-related operations, business communication, billing, and payment procedures
• Coordinating with medical institutions and service providers
• Performing internal analysis to improve service quality and operational safety
• Responding to inquiries and providing necessary support

If we need to use personal information for any purpose beyond those stated above, we will obtain the individual’s prior consent.

3. Security Measures

We implement appropriate technical and organizational safeguards to prevent unauthorized access, loss, destruction, falsification, or leakage of personal information.
Sensitive data, including medical images, is protected under strict control measures such as:

• Encrypted communication (SSL/TLS or equivalent) when transmitting data
• Careful management and contractual controls when using external cloud services
• Restricting access privileges and maintaining operation logs for monitoring and audit purposes
• Operating in accordance with relevant Japanese medical information security guidelines

4. Provision of Personal Information to Third Parties

We do not disclose personal information to third parties without consent, except in the following cases:

• When required by applicable laws and regulations
• When necessary to protect life, health, or property
• When essential for public health or the sound development of children
• When outsourcing operations within the scope required to achieve the purposes of use (with appropriate supervision of service providers)

5. Management of Contractors

When outsourcing operations involving the handling of personal information, we require contractors to implement adequate security measures and supervise them appropriately to ensure compliance.

6. Requests for Disclosure, Correction, or Deletion

Individuals may request disclosure, correction, addition, deletion, or suspension of use of their personal information.
We will handle such requests appropriately in accordance with applicable Japanese laws and internal procedures.

7. Compliance and Continuous Improvement

We comply with Japanese laws, guidelines, and other relevant standards regarding the handling of personal information.
We also review and improve our internal management systems on an ongoing basis to maintain a high level of data protection.

8. Contact Information

For inquiries regarding this policy, please contact us via the inquiry form.

9. Revisions to This Policy

This Privacy Policy may be updated or revised from time to time in response to changes in laws, regulations, or operational requirements.
Any revisions will be posted on this website.